Position Overview

Ultimate Staffing Services is actively seeking a dedicated Service Specialist to join their client's team in California. This position offers a hybrid schedule and involves a variety of tasks to ensure excellence in customer service. The Service Specialist will be responsible for maintaining high standards in data entry, document tracking, and customer interactions, ensuring compliance and timely execution of duties.

Responsibilities

• Building exceptional relationships with internal employees in Service, Payroll, Sales, and Recruiting.
• Maintaining files containing confidential information.
• Maintaining client billing information, including new entries, edits, and changes.
• Assisting with annual customer rate increases.
• Interfacing with payroll and billing departments.
• Managing web portal entry in client files.
• Helping obtain necessary documents from internal staff.
• Tracking and maintaining company-specific documents.
• Collaborating with Sales, Recruiting, Compliance, and Payroll to ensure cohesiveness.
• Reinforcing a culture that places an emphasis on worker safety.
• Performing other related duties as assigned.

Qualifications

• 3+ years of transportation experience preferred.
• Ability to manage multiple complex projects independently and meet deadlines under pressure.
• Excellent communication skills, both written and verbal, with the ability to persuade an audience.
• Ability to effectively interact and build relationships with a diverse employee population.
• Excellent problem-solving and judgment skills.
• Desire to work in a collaborative team environment.
• Valid driver's license and a car that can be used for work.

Required Work Hours

The position requires working Wednesday through Sunday, offering a unique schedule that supports a work-life balance. The hours are flexible within these days, with around 0% travel time.

Benefits

• Competitive salary range of $23.00 - $27.00 per hour, plus incentives based on qualifications and experience.
• Comprehensive benefits package including health, dental, vision, and life insurance, along with STD/LTD, PTO, and paid holidays.
• Opportunities for growth and development in a supportive and inclusive culture.

Additional Details

This role requires a background check and drug screen. As a Service Specialist, the successful candidate will have the opportunity to thrive in a collaborative environment where hard work is recognized and rewarded.

Our Culture

We're in the business of people, so support and teamwork are essential to us. Our goal is to find a place where employees can gain experience, knowledge, and skills through hands-on learning, succeed and grow, and have their hard work recognized. Our culture is diverse and inclusive, allowing every employee an opportunity to contribute and grow while meeting the changing needs of the marketplace. We take pride in what we do because it matters-to our families, communities, and each other.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.